The Power of Communications During a Crisis

The Way Forward

Writing on Medium in April 2020, Julio Vincent Gambuto called the COVID-19 pandemic “The Great Pause.” The treadmill has stopped, giving us “a once-in-a-lifetime chance to see ourselves and our country in the plainest of views.”

The pandemic is a tragedy. It’s also a chance for us to look back at the way things were and reassess what’s to come, a moment to identify what we want to keep, what we want to discard, and what we’ve learned that will reshape the way we live in the world.

Communications has always been a catalyst for change. In a time when the most fundamental aspects of our lives are being reinvented — how we work, create connections and express our ideas — the opportunity for brand communicators is to harness the power of communications to fuel progress, bring hope and create opportunity.

What we found

Corporate Responsibility

86% feel corporations and brands have a responsibility to take a leadership role to provide assistance to consumers as part of their response to the COVID-19 pandemic

The Research

83% of Brands in Motion respondents believe brands could be capable of providing stability

Purpose Leaders

77% of purpose leaders think brands have a moral obligation to engage with a societal issue when it impacts their business

Communicate

Communicate from a place of purpose, clarity and empathy to employees, customers and stakeholders.

Key takeaways

Brands in Motion

The Power of Communications During a Crisis