Energized by AI

How Technology is Changing Communicators' Relationship Work

A new survey by We. and the USC Annenberg Center for Public Relations reveals an important shift in how communicators are engaging with AI. Communicators aren’t just finding value in AI; AI helps them feel more valued at work, presenting an opportunity to create an AI-forward culture to help all communicators feel the benefits.

Since our inaugural survey last year, communicators’ initial fears about AI have dropped significantly and a surprising, impactful new benefit has emerged: Communicators who use AI more frequently are highly likely to say they feel valued for the work they do.

Woman looking at a projection of data with a paper in her hand | We. Communications

What we found

AI drives engagement and efficiency

Initial AI fears have diminished, with two-thirds of communicators using AI frequently.

Company environment cultivates AI engagement

Encouragement from employers and freedom to work with AI tools are the strongest predictors of AI success.

There is a need for enhanced AI training

The research shows that 73% of communicators believe their companies could offer more AI training, underscoring the need for ongoing education and support. 

AI’s full potential remains untapped

AI’s most evident uses remain supreme, suggesting communicators are still not using AI to its fullest potential.

Key takeaways

Build an AI-Ready Culture

An environment that encourages AI adoption and experimentation can help you and your teams feel more energized and valued.

Develop AI habits

Establish small but helpful habits to help you and your team members adopt generative AI smoothly.

Create an AI-Adoption Infrastructure

Build relationships with IT and legal, introduce processes to evaluate new tools, and prioritize ongoing training.

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