Brands in Motion

The Privacy Mandate

New Normal, New Rules

It's a new normal for data privacy. Around the world, governments are stepping up privacy regulation. The pandemic has changed how we think about personal privacy and public health. And consumers are more sophisticated and informed than ever before in their understanding of how brands collect and use their data. Brands must take a more engaging, proactive approach to communicating about data privacy.

We surveyed global consumers about how their data privacy expectations are changing. Our latest report, “The Privacy Mandate,” presents three actions brand leaders can adopt to own the data privacy conversation in an increasingly privacy-conscious world.

woman using vr goggles | we. communications privacy mandate

What we found

Consumer's Understanding

"Data privacy" means more than just cybersecurity or protecting personal information. It's about the consumer's understanding of data policies and their willing exchange of personal data for benefit.

Transparency is Key

65% of respondents say that transparency is key and want more control over how their data is shared and used.

Privacy Stance

Brands can no longer afford to stay quiet on data privacy: Nearly 9 out of 10 global respondents will reconsider or stop doing business with a brand based on its privacy and confidentiality stance.

Key takeaways

Brands in Motion

The Privacy Mandate

Three actions brand leaders can take now on data privacy.